Return Policy

Our Promise to You

At Linen Aura, we stand behind the quality of our products and want every customer to be satisfied with their purchase. We offer a 60-day return policy so that you can buy with confidence.

Return Policy Details

  • Time Frame: You have 60 days from the date of delivery to initiate a return if you are not satisfied with your purchase.

  • Condition of Items: Items must be returned in the same condition in which they were received. This means the bedding must be free of damage and show no signs of excessive wear or misuse.

  • Eligibility for Return:

    • Returns will only be accepted if the items are defective upon arrival or significantly not as described.
    • Eligible defects might include issues such as faulty stitching, fabric tears, or incorrect product specifications (e.g., wrong size or color).

  • Non-Eligible Items for Return:

    • Items that have been altered or damaged after delivery.
    • Products showing normal signs of wear and tear from use.

How to Return Your Item:

  1. Contact Us: Reach out to our customer support team at help@linenaura.com to initiate your return. Please provide your order number, details about the item, and the reason for return.

  2. Package Your Return: Include all original packaging materials, if possible. Ensure the item is packaged securely to avoid damage during transit.

  3. Ship the Item Back: You will receive detailed instructions on how to send your item back to us. Shipping costs for returning the item are the responsibility of the customer unless the item is defective.

Refund Process:

  • Upon receiving and inspecting the returned item, we will process your refund if the return is approved. The refund will be issued to the original method of payment.
  • Please allow up to 14 business days from the receipt of your returned item for your refund to be processed.

Thank You

We value your choice to shop with Linen Aura and are here to assist with any questions or concerns you may have about our return policy or your purchase. Please do not hesitate to reach out to our friendly customer service team for assistance.